review

Overall this project was great. The other volunteers were fantastic, the staff and children at my school were amazing. My coordinator ensured I was working in a class with older children since I would be going on to teach at a secondary school when I returned to the UK, which was lovely.

There were however some issues. There were some ongoing issues with members of staff which created a bit of tension. Our coordinator did not appear to enjoy being in Fiji or working for Frontier. Moreover, the field brief for the project was completely inaccurate and I ended up wasting money on supplies I did not need. The visa situation needs to be emphasized - I came on the wrong visa, as has happened to volunteers in the past, and had to go to New Zealand for a week. I was no reimbursed for that week of my project. It was apparent that communication between London and the project itself was poor, and there is little understanding of what the project needs, although I know they are trying to correct this.

Whilst there were the issues I have mentioned above, I cannot stress enough how wonderful the homestay was, how welcoming my Fijian family were, and how much I loved my time in the school. It was an amazing experience, but I did feel I should mention Frontier's organizational problems.

Program: 
Location: 
Overall: 
7
Support: 
5
Value: 
5

Comments

Hi Clementine, Thanks for your review and feedback of the project. It’s great to hear that you enjoyed your time in Fiji, it sounds like you gained a lot of practical experience, and the fact that the school were able to accommodate your interests must have made your project even more valuable. In response to your comments about the project coordinator, during the first stages of your project we were in a period of transition. We always strive to hire skilled, dedicated and enthusiastic field staff to move our projects forward, and it is regrettable that you feel that way. As I am sure you are aware, we have recently had many new staff join our Fiji projects who have already made an overwhelmingly positive impression on all of our Fiji-based projects. With regards to visas, this information is available in the project Field Brief. Given the recent changes to the visa process, of which new requirements can be introduced quite unexpectedly, we have been working closely with our field staff on developing this information further. As soon as we are made aware of any changes we endeavour to update the information for all new volunteers. We try to be as helpful as it is in our power to be in the question of visas and all such advice and guidance is given in the utmost good faith. As you know, a member of staff from our London Head Office is currently based in Fiji. We communicate with all our field staff and are kept up to date with everything that is happening on our projects on a daily basis. Thank you again for taking the time to submit your review, we take all feedback very seriously, whatever its nature to help us improve our projects at all levels. We are pleased that you enjoyed your experience in Fiji and wish you all the best in your future endeavours. All the best, The Frontier Team