We just completed a volunteering program proposed by Global Crossroad in Peru.
We subscribed for a 213$ program per person as advertised on their website. after paying the 99$ initial registration fees, we received an invoice that mentions
- 293$ program fees, 28% more than advertised in the brochure
- 25$ per person for the transfer from the airport where it costs locally no more than 3$ to take a cab.
- Spanish classes that we did not ask for (and hopefully we noticed it, where other volunteers did not and where charged)
- mandatory travel insurance we did not ask for and for which we had no details.
- 5% surcharge when paying by credit card
We asked to remove the non-requested Spanish classes and the travel insurance as we had ours anyway. It took us 3 months to remove the travel insurance fees from the invoice.
But we missed noticing the increase in program fees and exaggerated transfer fees. indeed they are to be paid locally and do not appear in the balance due figures.
We actually realized when the local coordinator asked us for the money. We sent emails to GlobalCrossroad to review the invoice and instruct the coordinator to apply the original fees we subscribed for. GlobalCrossroad lost suddenly their reactivity and we had to wait for the very last day before our departure to finally get an answer, and a negative answer on top of that.
It's probably our fault not having noticed all the tricks included the invoice. That is why Iam warning everyone who intends to apply for programs with GlobalCrossroad that they should be very careful price wise. They will certainly pay a bit more than what they thought.
However, luckily, the project itself, managed by the local association was great. No regret about anything but Global Crossroad. Next time we will make sure to deal directly with local association
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