Eurolingua Institute

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Last year I arranged a nine week homestay language course in Granada through Eurolingua to improve my Spanish.

The literature I received before and at the time of payment confirmed:

- The accommodation with the teacher would be luxury, full board.

- I would receive 20 hours of private lessons per week.

- Each week my teacher would take me on an excursion each week to experience Spanish culture.

Unfortunately, the services listed above were not provided.

- Accommodation was substandard (my single wooden bed was in a computer room),

- The teacher refused to answer questions I asked in class. If I did not understand a lesson as per the text book, she would simply move on,

- The teacher often complained frequently that I was not learning fast enough and made abusive comments about my regular teacher. She also made comments to me about previous students, none complementary, and complained that Eurolingua did not pay her enough.

- She charged me for class time which did not occur and tried to charge me extra for laundry.

-On my first day my teacher informed me that there would be no excursions and, indeed, no excursions were provided during my stay. I pretty much had to arrange and pay for all out of class experiences myself, even those in Granada.

I contacted Eurolengua as soon as possible upon my return to raise my concerns.

After not providing any real response for around four months, I received an email from their CEO in March this year that stated that they had no case to answer and they would not provide any explanation for the conditions I encountered.

They instead made disparaging comments about my learning ability; none of which was true and all of which were irrelevant to my complaint about services promised and paid for not being provided.

I would caution anyone who is thinking of using this organisation against it.

Posted: March 20, 2011
By: kimcowie
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