I had a horrible experience with this company and trying to get support while abroad. They just care about the money and getting paid. Once you pay them, they will provide no support at all and let you deal with any issues while abroad, which can be terrifying when you're in a new country with its own culture and language. They will keep redirecting you to another source for help, going in circles, leaving you without any help abroad. This is a horrible experience for anyone who is new to a country and was hoping for a fun, eye-opening experience.
The programs are overpriced and not worth the money.
I believe the CEO is Kevin O'Neill, who is a liar and a thief. He will provide no help at all. He will change the terms and blame the situation on you, on your timing in reporting any issues as a reason to not provide help. Kevin O'Neill is manipulative and unethical. He will respond with petty lies, twisting your account of the situation to avoid accountability. He will put words in your mouth that you never said, confusing the situation even more and try to make you look like the idiot. Most stubborn, toxic person ever.