I signed up for a 7-week program with Cross-Cultural Solutions, but left after 2 weeks of working with them. Much of what I didn't like about the program is exactly what others praise it for. There was too much hand-holding, too many structured activities, and too much "volunteer-tourism" for what I was looking for. (I think the review of Costa Rica below mine captures the vibe of the program well.) But one thing completely ruined my experience with CCS, and that was the irresponsiblility and complete lack of support that I found defined the Salvador, Brazil program.
I left first and foremost because I was unhappy with how the program was run, and very disillusioned with the staff running the Salvador program. The staff had no respect for the concerns, opinions, and even safety of the volunteers. From the beginning, I felt pressure to become CCS's new English teacher, first on the part of Megan, the US pre-departure staff, and then on the part of the in-country staff. I was open to the idea, even though I am skeptical about foreigners teaching English in the third world in the first place. Naturally, I started to ask questions about my class: the class demographics, where the last teacher left off, what I was to be teaching, what the level of the class was, where the class took place, etc. But whenever I brought questions to Grace, the in-country program director, she got defensive. The consistent feeling I got from Grace, and the rest of the staff for that matter, was, "What? You don't want to teach English?" Rarely did I feel like my questions were answered. The program was suspended for two weeks during Carnaval, and afterwards I was supposed to start the class. I left for the break before Carnaval feeling as though I really had no idea what I was supposed to be doing in the English class.
The week before I arrived at CCS Home Base, a man climbed the wall into the home, and climbed through a window into a girls' room (where a group of volunteers were sleeping), and stole some things. Obviously, I wasn't there. But I was there in the aftermath and saw the way the staff handled (or mishandled) the situation. The week after the break-in, the staff installed barbed wire around the wall. Great, I understand that was to help reinforce the safety of the house. But I also saw that the nightguards slept every night. The guard was apparently asleep when the man broke into the house. And EVERY guard hired continued to sleep on the job in the weeks after the robbery. The girls who had been in the house when the break-in occurred said in two different feedback meetings, on their forms, and in casual feedback with the program staff, that they would feel much safer if the guards stayed awake throughout the night (after all, that is what they are paid to do.) The guards still slept on the job. I don't think that Grace or any other staff member even addressed what we all had talked about with the night guards. To me, this shows a blatant disrespect for the opinions, feedback, and-- most importantly-- the safety of the volunteers. For a program that "prides itself" on and advertises itself as developed on and appreciative of the feedback given by volunteers, it was clear to me that something was going wrong. My overall experience with the staff made me feel as though if something were to happen to me that was of real concern, I would have nobody to turn to. I didn't trust the CCS staff to help me out. To me, this shows a flaw in the non-profit. If these are the people the organization is paying to run its programs on the ground, something is wrong with the organization as a whole. I didn't agree with the way CCS was run, and I couldn't stay on with CCS.
When I left for Carnaval (and was still planning on coming back for 5 weeks,) the program site manager, Vinni, told me I could leave anything at base. So I left some clothing, toiletries, books, class materials, and medications neatly in a closet at the home. When I came back to the house, Vinni was very rude to me. He was cold when he spoke to me and shot daggers at me whenever I was in site. It was completely unprofessional, and I felt uncomfortable even being in the house long enough to pack.
Then, when I went upstairs to collect my things, they were gone. They had been scattered around the house. Most of my books were in the materials/ donation room, and I salvaged some of my clothes from a bag in the office. But other than that, my personal belongings had been thrown away. This included some books, my medications and birth control. I'm a little confounded that my personal belongings, especially ones relating to my health, would be thrown-out, especially since I was assured by the staff that my things would be perfectly safe left at the house.
I hope this gives you a good look at my perspective on CCS. I personally would not recommend CCS to anyone I know, or to anyone on this website. Your money is better spent in a non-profit that is run well, run for the people it claims to serve, and run by responsible staff.